Shipping

The CAMILLA AND MARC eBoutique ships to most locations in the world, and shipping is complimentary for all Australian orders over $300.

Domestic

We ship all domestic orders via Australia Post eParcel which offers a 1-3 business days service. To see the anticipated delivery service for your location, please click here.

All orders placed before 2pm are shipped that afternoon, or the following business day if purchased on the weekend or a public holiday.

Shipping is charged at a flat rate of $12 and all orders over $300 receive complimentary shipping.

All deliveries must be signed for upon arrival. If you are not available, Australia Post will leave your parcel at the closest Australia Post Office. Unfortunately we do not offer an "Authority To Leave" option. 

Please be advised that there may be a delay of 1 - 2 business day delay during extremely busy periods, such as sale. 

Same Day Delivery Policy

Select same day delivery to receive your order on the same day which you have placed it. This service is available to select Sydney postcodes for products which are in stock at our central distribution centre. This service is available for orders placed between 12.01am and 12.00pm AEST Monday to Friday at a flat rate of $20 per order. If your order is eligible for the Same day delivery option it will be displayed to you at checkout. For orders using same day delivery, customers will receive an email on dispatch and are able track their delivery by contacting our customer care team via live chat, email or phone.

Same day shipping is currently available to the following postcodes; 

2000, 2007, 2008, 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2088, 2089, 2090, 2110, 2111, 2112, 2113, 2114, 2127, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2143, 2144, 2150, 2162, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2228, 2229, 2230, 2283

Click & Collect

Click & Collect allows you to order online and pick up your purchase for FREE from a CAMILLA AND MARC Boutique. This option will become available upon placing your order at checkout.

If you placed a click and collect order before 2pm you will be able to collect your order on the same day. Please wait for our team to get in touch with you to confirm it is ready to collect. Any orders placed after 2pm will be ready the next day.


International

Orders are shipped via UPS. You can choose: one or two options

UPS Worldwide Express  2-3 business days for orders made before 2pm AEST
UPS Express Saver 3-5 business days for orders made before 2pm AEST

All orders over $300 AUD receive complimentary shipping.

Shipping prices are set by UPS and are quoted at the checkout.

Our international shipping prices includes custom duties and taxes; customers are not charged upon delivery. 

All deliveries must be signed for upon delivery and we do not offer an "Authority To Leave" option. 

Please be advised that there may be a delay of 1 - 2 business days during extremely busy periods, such as sale. 

We ship to the below locations:


Returns

We offer returns and exchanges on full priced items purchased online subject to the following conditions:

  • The garment is returned within 14 days of receiving your order. 

  • Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.

 

Exceptions:

  • Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty. 

  • Jewellery: Due to hygiene reasons, we do not accept returns for earrings. 

  • Swimwear: Please wear undergarments when trying on swimwear and do not remove the plastic protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled. 

  • Shoes: Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original show box is damaged. 

 

Returns process

Returns Via Post:

Return or exchange an item purchased online via post to the CAMILLA AND MARC Head Office:

1.   Read the CAMILLA AND MARC Returns Policy below to ensure your return is eligible. 

2.   Contact our Customer Care team (via email, phone or chat) to request a Returns Authorisation number.

3.   Note your Returns Authorisation number on your invoice (received with your order) and return the item to:

CAMILLA AND MARC
Online Department
287 Young Street
Waterloo NSW Australia 2017

We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns. 

4.   Your return will be assessed and, if passed, will be reversed onto your original form of payment. 

FREE Returns To A Boutique:

Return or exchange an item purchased online for FREE at any one of our boutiques:

1.   Read the CAMILLA AND MARC Returns Policy below to ensure your return is eligible. 

2.   Visit your nearest CAMILLA AND MARC boutique and ensure you bring your order confirmation email with you for proof of purchase.

3.   Your return will be assessed and, if passed, will be reversed onto your original form of payment or exchanged.  

Store Returns

Please choose carefully as we only offer credit notes or exchanges on full priced items purchased in boutiques subject to the following conditions:

  • The garment is returned within 7 days of purchase and be accompanied by a receipt.

  • Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.

  • The following items are non-exchangeable: lingerie, swimwear, shoes, jewellery or sale items.

Please note, credit notes are valid for 1 year & gift vouchers for 3 years

 

Refunds

Refunds are reversed onto the original form of payments, i.e. Afterpay account or credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee).

 

Exchange

Exchanges are subject to availability at once your return arrives at our head office. Exchanges can be made for items of the same value of your original purchase. 

 

Sale Items

The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty. We kindly ask you to consider this before committing to a purchase. 

The CAMILLA AND MARC eBoutique does accept returns (refunds) for any purchases made during the Vogue Online Shopping Night should the item normally be full-priced. 

Cancellations

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled. 

Faulty Items

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at online@camillaandmarc.com to notify us of any issue and we will work with you to resolve it as soon as possible. 

Colours

CAMILLA AND MARC have made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.  

Swimwear

Please wear under garments when trying on swimwear and do not remove the plastic protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled. 

Shoes

Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original show box is damaged. 

Jewellery

Due to hygiene reasons, we do not accept returns for earrings.

 

Pricing

All pricing is made in Australian dollars (AUD).

Alternative currencies can be viewed by changing the region in the top corner.  We also offer currency views in USD, GBP, EUR, JPY and HKD (set by Webservicex).

All payments are billed in AUD.  Currency conversions are set by your bank and any further charges in relation to this will be made by your bank.

Payment Options

We offer the following payment options:  AfterPay (Australia only), PayPal, Visa, Mastercard, Diners Club, AMEX, JCB.

Important AfterPay information;

AfterPay allows you to complete your purchase now and make equal fortnightly payments.

Purchases can be made using AfterPay for values up to $1,200 

AfterPay customers must; be over 18 years of age, have an Australian residential address and have a debit or credit card.

When completing a purchase using AfterPay for the first time you will be charged for your first instalment immediately. If you are an existing AfterPay customer your first instalment will be charged to you 14 days after the date of purchase. Once your purchase is complete a payment schedule will be provided to you.

For more information on AfterPay please visit: https://www.afterpay.com.au/terms

Gift Cards

To purchase a gift card online, choose the value of the gift card and we’ll deliver it to the recipient via email with a personalised message from you. Please note, the email is delivered immediately.

You are welcome to use your gift card online. Simply select the item/s you wish to purchase and add to your shopping bag. When you are on the ‘Bag’ page, you have the option of entering your gift card number.

CAMILLA AND MARC gift cards:

  • are valid for 3 years from date of purchase

  • can be redeemed online or in a CAMILLA AND MARC boutique

  • are non-transferable and may not be returned or redeemed for cash

Privacy

CAMILLA AND MARC is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

CAMILLA AND MARC uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from CAMILLA AND MARC only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security

When purchasing from CAMILLA AND MARC your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We do not record your credit card details. If you have any questions regarding our privacy policy, please contact us.