[{ "tab": "Delivery", "shopify_attributes": "", "content": "<h3>Complimentary shipping on all orders </h3> <p class="p1">CAMILLA AND MARC offer complimentary standard shipping on all orders to addresses within Australia including PO Boxes.<br></p> <p class="p1"> </p> <div> <h3>Processing times</h3> </div> <p>Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.</p> <p>We aim to dispatch express orders placed before 12.00pm on the same day.  During peak holiday periods, please allow an additional 1-2 days processing time on your order. <br><br></p> <table width="100%"> <tbody> <tr> <td style="width: 25.9465%;"> <h4>Delivery Options</h4> </td> <td style="width: 62.382%;"> <h4>Delivery Information</h4> </td> <td style="width: 11.2251%;"> <h4>Cost</h4> </td> </tr> <tr> <td style="width: 25.9465%;"> <p>Standard<br>(2-4 business days)</p> <p>Nationwide excluding WA</p> </td> <td style="width: 62.382%;"> <ul> <li>All standard orders are shipped using Australia Post eParcel.</li> </ul> <ul> <li><span>Shipped the same day if ordered before 12pm on weekdays. (Allow additional time for promotional periods)<br><br></span></li> <li><span>Please use this option when shipping to PO Box or Parcel Locker<br></span></li> </ul> </td> <td style="width: 11.2251%;"> <div> <meta charset="utf-8"> <br> </div> <p><span><br>FREE<br><br> </span></p> </td> </tr> <tr> <td style="width: 25.9465%;"> <div> <meta charset="utf-8"> <br> </div> <p><span>Express</span><br><span>(1-3 business days)</span></p> <p>Nationwide excluding WA</p> </td> <td style="width: 62.382%;"> <ul> <li> <p>All express orders are shipped using Australia Post Express.</p> </li> <li><span>Shipped the same day if ordered before 12pm on weekdays. <meta charset="utf-8">(Allow additional time for promotional periods)</span></li> </ul> </td> <td style="width: 11.2251%;"> <p> </p> <p>$10.00<br><br>or <br><br>Free over $1000 <br><br></p> </td> </tr> <tr> <td style="width: 25.9465%;"> <p> </p> <p>3 Hour Delivery</p> <p>Sydney and Melbourne Only</p> </td> <td style="width: 62.382%;"> <ul> <li>Available before 12pm AEST Monday to Friday.<br><br> </li> <li>If your order is eligible for 3 hour shipping, it will be displayed at checkout.<br> </li> <li>Please note, parcels cannot be left unattended and must be accepted in person.</li> </ul> </td> <td style="width: 11.2251%;"><span><br><br>From $20.00</span></td> </tr> <tr> <td style="width: 25.9465%;"> <div> <meta charset="utf-8"> <br> </div> <p>Same Day Delivery</p> <p>Metro Only</p> </td> <td style="width: 62.382%;"> <div><meta charset="utf-8"></div> <ul> <li>Available before 10:30am AEST Monday to Friday.<br><br> </li> <li>If your order is eligible for Same Day shipping, it will be displayed at checkout.<br> </li> <li>Please note, parcels cannot be left unattended and must be accepted in person.</li> </ul> </td> <td style="width: 11.2251%;"> <p> </p> <p>From $15.00</p> <p> </p> <p> </p> </td> </tr> <tr> <td style="width: 25.9465%;"> <p>Next Day Delivery</p> <p>Metro Only</p> </td> <td style="width: 62.382%;"> <ul> <li><span>Available between 10:30am - 11:59pm AEST Sunday to Thursday for delivery the next day.<br><br></span></li> <li> <p>If your order is eligible for Next Day shipping, it will be displayed at checkout.</p> </li> <li>Please note, parcels cannot be left unattended and must be accepted in person.</li> </ul> </td> <td style="width: 11.2251%;"> <p><br><br>From $15.00</p> </td> </tr> <tr> <td style="width: 25.9465%;"> <p>Click &amp; Collect</p> <p>Pick up in a boutique</p> </td> <td style="width: 62.382%;"> <ul> <li> <p>Pick up your purchase for FREE at one of our boutiques. <a title="Boutique Locator" href="https://www.camillaandmarc.com/pages/boutiques">BOUTIQUE LOCATOR</a></p> </li> <li> <p>If your order is eligible for Click &amp; Collect, it will be displayed at checkout.</p> </li> <li> <p>Orders placed before 12pm can be picked up on the same day, while orders placed after 12pm can be picked up the following day.</p> </li> <li> <p>You will be contacted via email when your order is ready for pick up.</p> </li> </ul> </td> <td style="width: 11.2251%;"> <p><br><br>FREE</p> </td> </tr> </tbody> </table> <hr> <h3> <br>International shipping: </h3> <p>Please visit your local region site to ship internationally. <br><br>Asia: <a href="https://as.camillaandmarc.com/">https://as.camillaandmarc.com/</a></p> <p>Europe: <a href="https://eu.camillaandmarc.com/">https://eu.camillaandmarc.com/</a></p> <p>New Zealand: <a href="https://nz.camillaandmarc.com/">https://nz.camillaandmarc.com/</a></p> <p>United Kingdom: <a href="https://uk.camillaandmarc.com/">https://uk.camillaandmarc.com/</a></p> <p>United States &amp; Canada: <a href="https://us.camillaandmarc.com/">https://us.camillaandmarc.com/</a></p>" } , { "tab": "Returns", "shopify_attributes": "", "content": "<meta charset="utf-8"><meta charset="utf-8"><meta charset="utf-8"> <div> <meta charset="utf-8"> <h3>Online Returns Policy</h3> </div> <p style="text-align: left;">We offer returns and exchanges on full-priced products (sale products excluded unless faulty) purchased online subject to the following conditions:</p> <ul> <li> <p>The garment is returned within 14 days of receiving your order.</p> </li> <li> <p>Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.</p> </li> <li> <p><span>Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty. Please note, discounts cannot be retrospectively applied.<br></span></p> </li> <li><span>Holiday Returns: The CAMILLA AND MARC eBoutique will offer extended returns on eligible orders from 9 December until 12 January 2024.</span></li> </ul> <p> </p> <meta charset="utf-8"><meta charset="utf-8"><meta charset="utf-8"> <h3>Request A Return or Free Exchange</h3> <p>To request a <span class="il">return</span> or exchange (excluding sale items):<br><br><a href="https://www.camillaandmarc.com/pages/returns-portal" title="Returns Portal">Book Your Return or Free Exchange Here</a></p> <p>To request a return or replacement on a faulty item, please initiate a return using the booking link above. If your order falls outside the 14-day return policy:</p> <p><a href="https://support.camillaandmarc.com/hc/en-au/articles/4832304527759-I-have-received-a-faulty-item-what-should-I-do-" title="Help Center">Follow These Steps Here</a></p> <div title="Page 1"> <ul></ul> <p><span>Once approved, we will send you an email to finalise your return. </span></p> <p> </p> </div> <ul></ul> <table width="557" height="630"> <tbody> <tr> <td style="width: 99px;"> <p>Return Options</p> </td> <td style="width: 342px;"> <div><meta charset="utf-8"></div> <p>Steps</p> </td> <td style="width: 88px;"> <p>Fee</p> </td> </tr> <tr> <td style="width: 99px;"> <div><meta charset="utf-8"></div> <p><span>Returns To A Boutique</span></p> </td> <td style="width: 342px;"> <div><meta charset="utf-8"></div> <ul> <li> <p>Visit your nearest <br><a href="https://www.camillaandmarc.com/pages/boutiques">CAMILLA AND MARC Boutique</a> excluding the Rosebery and Cremorne Outlets</p> </li> <li> <p>Ensure you bring your order confirmation email with you for proof of purchase</p> </li> <li> <p>Your return will be assessed and, if passed, will be reversed onto your original form of payment or exchanged</p> </li> </ul> </td> <td style="width: 88px;"> <div><meta charset="utf-8"></div> <p><span>Free</span></p> </td> </tr> <tr> <td style="width: 99px;"> <p>Exchange</p> </td> <td style="width: 342px;"> <ul> <li>If you are choosing to exchange an item for another size, we will email you a Free Returns Label</li> <li>Please note we cannot secure the stock, until we receive your item back to us. <br><br><a href="https://www.camillaandmarc.com/pages/returns-portal" title="Returns Portal">Book Your Free Exchange Here</a> </li> </ul> </td> <td style="width: 88px;"> <p><span>Free</span></p> </td> </tr> <tr> <td style="width: 99px;"> <p>Via Pre-Paid Label: Australia Post</p> </td> <td style="width: 342px;"> <div><meta charset="utf-8"></div> <ul> <li>Return through your local Australia Post post office in over 4,400 locations</li> <li> <meta charset="utf-8"> <span data-mce-fragment="1">$10 will be deducted from the refund amount to cover the return shipping label.</span><br><br><a href="https://www.camillaandmarc.com/pages/returns-portal" title="Returns Portal">Book Your Return Here</a> </li> </ul> </td> <td style="width: 88px;"> <p>$10 return label</p> </td> </tr> </tbody> </table> <p> </p> <h3>Store Returns</h3> <p>If you have made a purchase in one our boutiques we only offer credit notes or exchanges on full-priced items subject to the following conditions:</p> <ul> <li> <p>The garment is returned within 7 days of purchase and be accompanied by a receipt.</p> </li> <li> <p>Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.</p> </li> <li> <p>The following items are non-exchangeable: lingerie, swimwear, shoes, jewellery or sale items.</p> </li> <li> <p>Please note, credit notes are valid for 1 year &amp; gift vouchers for 3 years.</p> </li> <li>Boutique purchases can only be returned to a CAMILLA AND MARC boutique. They cannot be returned to the CAMILLA AND MARC Online Store.</li> </ul> <p>All sale purchases made at our boutiques are final sale and cannot be returned unless deemed faulty.<i><br></i></p> <p> </p> <ul></ul> <h3>Refunds</h3> <p>Refunds are reversed onto the original form of payments, i.e. Afterpay account or credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). <meta charset="utf-8">$10 will be deducted from the refund amount to cover the return shipping label. </p> <meta charset="utf-8"> <p><a href="https://www.camillaandmarc.com/pages/returns-portal" title="Returns Portal">Book Your Return Here</a></p> <p> </p> <h3></h3> <h3>Exchange</h3> <p>Exchanges are subject to availability at once your return arrives at our dispatch facility. Exchanges can only be made for items of the same value as your original purchase. If your exchange is time sensitive, we recommend repurchasing the correct size and returning the original order for a refund. <meta charset="utf-8">Return shipping labels for exchanges are free of charge.</p> <meta charset="utf-8"> <p><a href="https://www.camillaandmarc.com/pages/returns-portal" title="Returns Portal">Book Your Free Exchange Here</a></p> <p> </p> <h3></h3> <h3>Sale Items</h3> <p>All items that have been marked down are considered 'final sale' and are ineligible for return (including refund, credit note or exchange) under all circumstances unless deemed faulty. Please contact our Customer Care team if you need assistance with sizing, fabrication or styling prior to purchasing.</p> <p> </p> <h3></h3> <h3>Final Sale Items</h3> <p>Final Sale applies to all items that are marked 'Final Sale' in the product description and extends to all sale items, underwear and swimwear. Items marked down are considered 'final sale' and are ineligible for return (including refund, credit note or exchange) under all circumstances unless deemed faulty. Please contact our Customer Care team if you need assistance with sizing, fabrication or styling prior to purchasing.</p> <p> </p> <h3>Cancellations</h3> <p>If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note orders that<span> </span>have already been shipped cannot be cancelled. </p> <p>During promotional periods we can't cancel orders due to the volume of orders.</p> <p> </p> <h3></h3> <h3>Faulty Items</h3> <p>We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at customercare@camillaandmarc.com to notify us of any issue and we will work with you to resolve it as soon as possible.</p> <p> </p> <h3></h3> <h3>Colours</h3> <p>CAMILLA AND MARC have made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.</p> <p> </p> <meta charset="utf-8"> <h3></h3> <h3>Important Exceptions</h3> <p>Sale Items: The CAMILLA AND MARC eBoutique does not accept returns (refund or exchange) on any sale items unless deemed faulty.</p> <p>Swimwear: Please wear undergarments when trying on swimwear and do not remove the plastic protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled.</p> <p>Shoes: Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged.</p>" } ]