Delivery & Returns

Complimentary shipping

CAMILLA AND MARC offer complimentary standard shipping on $100 orders to addresses within Australia including PO Boxes.

Order Processing

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

We aim to dispatch express orders placed before 12.00pm on the same day. During peak holiday periods, please allow an additional 1-2 days processing time on your order.

We always prioritise shipping an order from one location; however, if this isn't possible, the order will be split between multiple dispatch locations.

Delivery Options	Delivery Information	Cost
Standard (2–4 business days) Nationwide excluding WA	All standard orders are shipped using Australia Post eParcel. Shipped the same day if ordered before 12pm on weekdays. (Allow additional time for promotional periods) Please use this option when shipping to PO Box or Parcel Locker. A signature is required on delivery, otherwise the parcel will be taken to the local post office for collection.	$8.95 or FREE over $100
Express (1–3 business days) Nationwide excluding WA	All express orders are shipped using Australia Post Express. Shipped the same day if ordered before 12pm on weekdays. (Allow additional time for promotional periods) A signature is required on delivery, otherwise the parcel will be taken to the local post office for collection.	$11.95 or FREE over $500
3 Hour Delivery Sydney and Melbourne Only	Available before 12pm AEST Monday to Friday. If your order is eligible, it will be displayed at checkout. Parcels cannot be left unattended and must be accepted in person.	From $20.00
Same Day Delivery Metro Only	Available before 10:30am AEST Monday to Friday. If your order is eligible, it will be displayed at checkout. Parcels cannot be left unattended and must be accepted in person.	From $15.00
Next Day Delivery Metro Only	Available between 10:30am – 11:59pm AEST Sunday to Thursday for next day delivery. If your order is eligible, it will be displayed at checkout. Parcels cannot be left unattended and must be accepted in person.	From $15.00
Click & Collect Pick up in a boutique	Pick up your purchase for FREE at one of our boutiques. Boutique Locator If eligible, it will be displayed at checkout. Orders placed before 12pm can be picked up the same day; after 12pm, next day. You’ll be contacted via email when your order is ready for pick up.	FREE

International Shipping:

Please visit your local region site to ship internationally.
Asia: https://as.camillaandmarc.com/
Europe: https://eu.camillaandmarc.com/
New Zealand: https://nz.camillaandmarc.com/
United Kingdom: https://uk.camillaandmarc.com/
United States & Canada: https://us.camillaandmarc.com/

Online Change Of Mind Returns Policy

We offer change of mind returns and exchanges on eligible full-priced products subject to the following conditions:

For online purchases, the garment is returned within 14 days of receiving your order.
Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted.
Garments were full price when purchased (i.e. not marked down or marked ‘final sale’).
Garments are full priced at the time of return.
Shoes: Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original shoe box is damaged.

How to Request a Return or Free Exchange

To request a change of mind return or exchange (for eligible products):

Book Your Return or Free Exchange Here

Once approved, we will send you an email to finalise your return with the return shipping label.

Return Options	Steps	Fee
Returns To A Boutique	Visit your nearest https://www.camillaandmarc.com/pages/boutiques (excluding Rosebery and Cremorne Outlets). Ensure you bring your order confirmation email with you for proof of purchase. Your return will be assessed and, if passed, will be reversed onto your original form of payment or exchanged.	Free
Exchange	If you are exchanging an eligible item for another size, we will email you a Free Returns Label. Please note we cannot secure the stock until we receive your item back to us. Book Your Free Exchange Free on eligible items or $10 return label for eligible sale items
Via Pre-Paid Label: Australia Post	Return through your local Australia Post office (over 4,400 locations). $10 will be deducted from the refund amount to cover the return shipping label. Book Your Return Here	$10 return label

Store Purchases

Change of mind boutique purchases can only be returned to a CAMILLA AND MARC boutique for an exchange or credit note. The garment must be returned within 7 days of purchase. In store purchases cannot be returned to the CAMILLA AND MARC Online Store. If an item is faulty, not as described, or does not perform as expected, CAMILLA AND MARC will offer to repair, replace, or refund the value paid for the item.

Refunds

Refunds are reversed onto the original form of payments, e.g. Afterpay account or credit card used. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). $10 will be deducted from the refund amount to cover the return shipping label.

Credit Notes

Credit notes are vaild for 1 year from the date of issue. Credit notes can be used online or in any standalone CAMILLA AND MARC boutique. Credit notes cannot be transferred for cash or used to buy gift cards.

Exchange

Exchanges are subject to availability once your return arrives at our dispatch facility. Exchanges can only be made for items of the same value as your original purchase. If your exchange is time sensitive, we recommend repurchasing the correct size and returning the original order for a refund. Return shipping labels for exchanges are free of charge for eligible items. All exchanges are final and can only be made once.

Cancellations

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note orders that have already been shipped cannot be cancelled. During promotional periods we can't cancel orders due to the volume of orders.

Sale Items

All marked down or sale items are 'final sale' by default. These items are priced to clear and are not eligible for change of mind returns, in line with our store policy. This does not affect your rights under the Australian Consumer Law. If an item is faulty, not as described, or does not perform as expected, CAMILLA AND MARC will offer to repair, replace, or refund the value paid for the item.

Faulty Items

We are committed to honouring our obligations under the Australian Consumer Law. We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at customercare@camillaandmarc.com to notify us of any issue and we will work with you to resolve it as soon as possible. To request a return or replacement on a faulty item, follow These Steps Here

Colours

CAMILLA AND MARC have made every effort to correctly display the colours of our products on our eBoutique. However, due to the fact that we use flash photography, as well as the inevitable variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.