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Shipping & Returns

Shipping

The CAMILLA AND MARC eBoutique ships to most locations in the world, and shipping is free for all Australian orders over $500.

Domestic

Orders are shipped via TNT for a flat rate of $12, and all orders over $500 receive free shipping.

All orders are shipped within 24 business hours and customers will be notified when their order is dispatched. We recommend placing your order before 11am to ensure your order is dispatched on the same day. 

Unfortunately CAMILLA AND MARC are unable to ship to PO boxes and apologise for any inconvenience caused.

Please be advised that there may be a delay of 1 - 2 business days during extremely busy periods, such as sale. 

International

Orders are shipped via UPS. You can choose:

UPS worldwide express  2-3 business days for orders made before 3pm AEST
UPS express saver 3-5 business days for orders made before 3pm AEST


Shipping prices for all international orders are set by UPS and are quoted at checkout.

Please be advised that there may be a delay of 1 - 2 business days during extremely busy periods, such as sale.  We have no control over duties and customs clearance timeframe, so please take this procedure into account.

Sale Periods

Please be advised that there may be a delay of 1 - 2 business days during extremely busy periods, such as sale. We will endeavour to ship all orders as quickly as possible and, unfortunately, cannot prioritise particular orders on request. 

Returns

We are happy to provide you with a refund for an online return only when a Returns Authorisation (RA) number is granted and garments are received back within 14 days of receiving your order. Garments must be returned in a saleable condition (all tags need to remain attached and items must be returned with original packaging).  We suggest that all garments are tried on by you on receipt so that return can be fulfilled within our policy timeframe.

Any garments that have been worn, damaged, altered or washed will not be accepted. 

Please be advised that the CAMILLA AND MARC eBoutique does not offer returns on any sale/discounted items, unless deemed faulty. We kindly ask that you consider your items carefully before making a purchase as we do not  accept returns for incorrect sizing or change of mind.  

Unfortunately we do not offer exchanges in the traditional sense at this point in time. As we dispatch and deliver so quickly, it is quicker and easier to place a second order for the right style, colour or size. Then, just treat your original order as a standard return and you will be refunded as normal.

Sale Items

Please be advised that the CAMILLA AND MARC eBoutique does not offer returns on any sale/discounted items. We kindly ask that you consider your items carefully before making a purchase.

Faulty items

We do apologise for any inconvenience a faulty garment may cause and will refund at our discretion for any items deemed faulty.  Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.

Swimwear

When trying on swimwear please ensure that you have appropriate undergarments and do not remove the plastic protective film.  Swimwear returns will not be accepted if this film has been removed or the garment has been soiled.

Shoes

Please try on shoes on a carpeted surface before general wear.  Please be aware that shoes should be returned unmarked and in their original shoe box as this is considered to be part of the product.

Exchange

Unfortunately we do not offer exchanges in the traditional sense at this point in time. As we dispatch and deliver so quickly, it is quicker and easier to place a second order for the right style, colour or size. Then, just treat your original order as a standard return and you will be refunded as normal. 

Refund

All accepted returns refunds are applied to the original card or account of purchase.  Please note that card refunds may take up to 10 business days for your bank to complete.  This can vary greatly between card issuers and unfortunately we are unable to influence this.

The total amount of the purchase will be refunded less taxes, duties and shipping charges.

Returns process

We would like to make it as easy as possible for you to make a return or exchange.  Please request a Returns Authorisation number by contacting online@camillaandmarc.com or calling us on +612 9358 5177 (between 9-5pm Sydney EST) within 7 days of receiving your order.

Please confirm whether you wish to exchange for an alternate size or return as a refund.  We will then email you with a Returns Authorisation number.  This is to be recorded on your Returns Proforma and sent back along with your unwanted garment(s) to the following address:

CAMILLA AND MARC
291 Young Street
Waterloo NSW 2017
AUSTRALIA

Please return to us by your own nominated courier, though please note that we may not accept liability for the return shipments.

Cancel Order

To cancel an order, please contact us as soon as possible and we will arrange this if the order has not yet been shipped.

Pricing

All pricing is made in Australian dollars (AUD). 

Alternative currencies can be viewed by changing the region in the top corner.  We also offer currency views in USD, GBP, EUR, JPY and HKD (set by Webservicex).

All payments are billed in AUD.  Currency conversions are set by your bank and any further charges in relation to this will be made by your bank.

Payment Options

We offer the following payment options: PayPal, Visa, Mastercard, Diners Club, AMEX, JCB.

Privacy

CAMILLA AND MARC is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

CAMILLA AND MARC uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from CAMILLA AND MARC only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security

When purchasing from CAMILLA AND MARC your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We do not record your credit card details. If you have any questions regarding our privacy policy, please contact us.